by Richard S. Gallagher : Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

ISBN : #0814473083 | Date : 2006-05-19

Description :

PDF-355d3 | Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. “Great Customer Connections” presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices – so each customer interaction becomes a peak experience…. Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by by Richard S. Gallagher

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