by Timothy F. Bednarz : Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series

ISBN : #1882181409 | Date : 2011-05-03

Description :

PDF-ef195 | Improving Communication Skills presents effective communication tactics, strategies and techniques. It helps customer service representatives to adequately define and deliver value to their customers by developing effective listening and questioning skills.Its unique advantage is to educate your employees to learn specific tactics, strategies and techniques to adequately respond to customers’ requ… Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series

Improving Communication Skills: Pinpoint Customer Service Skill Development Training Series by by Timothy F. Bednarz

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